Dragon Age: The Veilguard was loved by "those who played," EA insists, but "it did not resonate with a broad enough audience"

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He goes on to name The Veilguard.

Later on during the financial call, chief financial officer Stuart Canfield agrees that The Veilguard “underperformed.”

This approach didn’t work for The Veilguard, with Canfield noting a changing market.